Iris

I ordered flowers from NZ, and I had incorrectly entered the wrong delivery address, the help service person apparently tried to contact me via my NZ number and couldn’t get through (although I received no missed calls).. instead of contacting via email to let me know what had happened, I was left waiting in the dark about the delivery status. Only once I contacted the company did they update me about the incorrect delivery address. The service person should have identified my number wasn’t an Australian mobile number (also given I wasn’t reachable), they should have contacted via email right away instead of letting me wait in the dark about their delivery status. I’m not a very fussy person but I am a paying customer who understands that should customers not be reachable, they should be contacted before they contact the company (as they are paying for this good/service) surely that is a standard business ethics.

Also! I had finally received an email to say my order was going to be redelivered as it had gone back to the depot and so Iresponded immediately to confirm that. Literally two minutes after that reply, I sent another email to inquire regarding a promotion that was running that same day to see if I was eligible for the promotion. About an hour and a half later I finally receive an email to apologies that my order had already left with the courier. when I had enquired 2 minutes after sending my initial email to confirm my order. What is up with that? In all seriousness I think my inquiry was disregarded at first, and once it was seen, a ridiculous excuse was made to cover up for their lack of following through on my inquiry. I wasn’t happy about not being contacted via email initially, nor was I impressed with the time delays in responding to my emails, and certainly was not impressed with the lack of answering my queries quickly. I understand emails cannot be tended to all the time but a better mechanism needs to be in place to avoid this from happening again. I do appreciate the service and commend the team for their work. Unfortunately this ball may have been dropped on this occasion.

Regards

Nice flowers and they were left in the hotel room as instructed. Very good service!

I called and changed the day of my delivery and your customer service member was really helpful and was able to get it changed for me easily! I was so happy with my experience.