- What are your delivery procedures during the Covid-19/Coronavirus outbreak?
- What time will my order arrive?
- What day will my order arrive?
- Do you offer same day delivery?
- Can I arrange a specific delivery time?
- What delivery method do you use?
- How can I ensure my order is successfully delivered?
- What delivery options do I have?
- How much does delivery cost?
- My delivery suburb isn't listed, what can I do?
- Can you guarantee delivery on a specific date?
- Do you deliver on Sundays?
- What happens if the recipient isn't there when you deliver?
- Can you deliver to Businesses or Hospitals?
- Can you deliver to flats and apartments?
- I've received some flowers, but I don't know who they're from?
- Do you deliver outside of Melbourne?
- Do you deliver on public holidays?
What are your delivery procedures during the Covid-19/Coronavirus outbreak?Top
We've implemented a low-touch policy for deliveries, in order to
keep drivers, our team and the public safe. This will be
implemented as follows:
- drivers will not be required to collect signatures on delivery
- drivers will knock on the door and leave the delivery at the doorstep in order to avoid close contact where possible and if deemed safe by the driver to do so
- drivers delivering to businesses will leave deliveries with reception where possible
- some drivers (at their discretion) may wear face masks and/or gloves
- all drivers coming onto our premises are using hand sanitiser
- additionally our florists are wearing gloves and practicing social distancing and hygiene best-practices to stay safe
What time will my order arrive?Top
Flowers are delivered between 9am and 5pm to business addresses and between 9am and 7pm to residential addresses. Couriers pick up at 8am, 11am and 2pm, so the sooner you have your order in, the sooner it is likely to reach it's destination! We cannot guarantee specific delivery times, though we do offer an express (by noon) option available for most suburbs in case you would like your delivery to be prioritised and delivered by 12pm noon.
What day will my order arrive?Top
Your order will arrive on the delivery date you specify when placing an order, providing there are no delivery problems such as an incorrect address, there is no one available to accept delivery, or there is no where safe to leave the delivery.
Do you offer same day delivery?Top
Yes, if you place your order by our cut off time at 2pm we can have your order out that same day to most metro Sydney suburbs. Please note, some suburbs require an earlier cut off time due to distance.
Can I arrange a specific delivery time?Top
Sorry, we cannot guarantee a certain specific time for delivery, though we will try our best to accommodate any requests, for example, if you would like your delivery to be sent late afternoon please advise us in the 'special delivery instructions' field on checkout and we will send your order with the last courier run.
If you would like to have your order delivered before 12pm noon please choose the 'express' option on checkout.
What delivery method do you use?Top
We use specialist couriers with temperature controlled vehicles for our deliveries, each delivery is hand delivered to your recipients door or place of business.
How can I ensure my order is successfully delivered?Top
As much relevant information as possible is the best way to ensure prompt delivery. Flat numbers, business name if applicable, ward/room number for hospital deliveries etc. are all very useful for our couriers. There is a 'special delivery instructions' field on checkout that you can use for any extra delivery information that you think may be relevant, such as: 'main entrance is at back door, watch out for the dog!, please call (phone number) if any problems'.
What delivery options do I have?Top
Your order will arrive on the delivery date you specify when placing an order, providing there are no delivery problems such as an incorrect address, no one available to accept delivery, or there is no where safe to leave the delivery.
Your delivery will arrive before 12pm noon (you will need to place your order by midnight the night before the delivery date).
Standard deliveries will arrive between 9am and 5pm to business addresses and between 9am and 7pm to residential addresses (orders should be placed by 2pm for same day delivery to most metro Melbourne areas, though some suburbs require orders to be placed earlier in the day).
You can choose either option when making your product selection or at checkout.
How much does delivery cost?Top
Delivery charges depend on which suburb/area of Melbourne your order will be sent to. To find the charges for your delivery suburb please visit our deliveries page.
An additional $5.00 surcharge applies for Express deliveries.
My delivery suburb isn't listed, what can I do?Top
If your suburb is not listed we may still offer delivery to that area, please contact us for further information.
Can you guarantee delivery on a specific date?Top
Yes, we will deliver your order on your specified date, which you can choose during checkout, providing there are no delivery problems such as an incorrect address, there is no one available to accept delivery, or there is no where safe to leave the delivery.
Do you deliver on Sundays?Top
Sorry, we currently deliver Monday through Saturday with the only exception being Mothers Day Sunday, 10 May 2020.
What happens if the recipient isn't there when you deliver?TopResidential Addresses
If there is a safe place (sensible discretion will be used) to leave the delivery the courier will do so and will also leave a calling card in the recipients letterbox. If there is no safe place we will attempt to contact you or the recipient (if you have left us instructions to do so) to receive further instructions. Should a re-delivery or re-direction be necessary we will need to charge a re-delivery fee equal to the standard delivery charge for the suburb of re-delivery.Business/Hospital Addresses
The driver will leave the delivery with reception, mailroom or co-worker if accepted. If it's determined that the recipient won't be coming back to the workplace/hospital that day we will attempt to contact you to make alternative arrangements.
Can you deliver to Businesses or Hospitals?Top
Absolutely! To ensure prompt delivery please provide as much information as possible including anything you may think is relevant, such as the business name or ward/room number etc.
In many larger businesses and hospitals it may be their policy for deliveries to be left with reception or at a mailroom to be passed on to the recipient. In these cases the driver will leave as instructed and inline with the destination addresses policies. Due to being beyond our control, we are unable to accept responsibility if the gift was subsequently not passed on to the recipient by reception, the mailroom or a co-worker who accepted it on behalf of the recipient, however, if you are unsure that your gift was received, we would be happy to follow it up with the recipient for you, just get in touch.
Can you deliver to flats and apartments?Top
Certainly can! but to ensure prompt delivery please provide as much information as possible, including anything you may think is relevant, such as the flat number, the recipients phone number or instructions to leave with neighbour if applicable etc. Extra details will allow the couriers to promptly deliver your gift and sort out any issues that may arise as well as organise redelivery if necessary.
I've received some flowers, but I don't know who they're from? Top
Please call us, we'd be happy to ask the sender if we have their permission to give out further details. If the sender refuses, we will be unable to disclose the senders information (due to privacy laws).
Do you deliver outside of Melbourne?Top
We currently offer the same great service from both our locations within Melbourne and Sydney. To place orders for Sydney please visit our sister site www.flowersacrosssydney.com.au. We'd love to be your go to florist for both areas!
Do you deliver on public holidays? Top
We currently do not deliver on public holidays or Sundays (except in the case of Mothers Day).
Please be aware that if you place an order for delivery the day before a public holiday and there is an address or delivery problem that we are unable to resolve that day, we will not be able to re-deliver an order until the next business day. If the address was incorrect or there was no-one available to accept the delivery, or no safe place to leave it, due to the perishable nature of flowers there will be an additional fee to remake your order and an additional re-delivery fee.
Most delivery issues are a result of incorrect addresses or someone not available to receive the delivery. We love nothing more than delivering successfully first time around, so ensuring the correct address is entered and that someone will be available to receive the delivery will increase the likelyhood of a successful order.