Unfiltered Customer Reviews

This was a sympathy bunch and the wrong flowers and card were delivered.
On contacting to advise of the incorrect card I was informed the driver had given the wrong flowers and they asked to come back and swap. I said the card had been opened and she said to slide it back in.
We then had to contact the recipient and say put the card back and they will swap.
People make mistakes but would have better to apologise and email the card etc than us have to contact someone who was grieving to say pack it up and give it back.
On top of this the flowers were minimal - I will try and find a photo

It was a great service overall. Perhaps it would be a good idea to read carefully the original instructions made in the order itself, rather than to repeat the same message in the follow up email. Otherwise, all good and thank you once again for delivering on time.

Speedy delivery and stunning arrangement 💙

Size of bouquet is too small for the price. Not good value for money

Your delivery was great as it was prompt and earlier than anticipated, thankyou.

The team's contact and heads-up that one of the selected flowers had passed its prime. Was appreciated; the flowers he delivered were beautiful.

Our daughter Jess was delighted with her flowers. She has been unwell recently and as we live in the UK, this is difficult fir all of us.
The flowers made her smile and tge Snickers reminded her of home. Many thanks x

I appreciate the selection of bouquets available, same day service and real time delivery notification. Very impressed and the flower bouquet was appreciated by the recipient.

I have bought from you guys numerous times now and you have never let me down everything else always as close to perfect as you could get

Came out much smaller than I expected looking at the photos.

Same day delivery and fast delivery was great

I live in Engand and my daughter is now in Melbourne. This is the second time I've used Flowers Across Melbourne and it certainly won't be the last. Their website is easy to use and the flowers are absolutely beautiful.

I love the professionalism the photos sent of what was to be delivered. The contact made when a product wasn't in stock ie colour
The service and what was offered stands above the rest

Always brilliant service

I ordered flowers plus a 60th birthday balloon for my best friend (I’ve just moved to Cairns a few weeks ago and she’s in Brisbane) so this was supposed to be a surprise?
No balloon was with the flowers, this was supposed to be the main part of the gift, so I’m extremely disappointed and had to apologise to my friend (luckily she saw the funny side with the ribbon and nothing attached?). As a business owner myself, I find it hard to believe that a simple order of a balloon and flowers can be not fulfilled correctly? I had emailed regarding this mistake, literally minutes after her receiving the order, but no reply from yourselves (not good enough and very bad customer service)

The flowers were delivered on time with a minimum of fuss. The flowers were beautiful

I ordered x2 ferrero picks in the flower arrangement you only sent the one.

I was happy with ease of ordering and feedback on delivery. Recipient was very happy with quality and choice of flowers. Thank you

Very easy transaction from ordering to delivery. Delivered same day and were provided photos as proof of delivery. Flower was very close to picture on their website.

Third time using this vendor from across the ditch in NZ and each time has been easy with lovely flowers delivered right on schedule.