Unfiltered Customer Reviews

I'm extremely disappointed in the arrangement that I ordered this time. I've placed many orders with you over the years and have always found the speed and ease of the process excellent. The tracking is great and overall I've had great experiences. I have noticed that the quality of the arrangements had dropped since I first started using your service but it was still acceptable until now. I was horrified when I saw the delivery pictures. It was embarrassing to have that delivered to my partner on her birthday. It's not even remotely similar to what was displayed. For the 60 or 70 dollars I spent I wouldn't gave even paid $5 if these were in the half dead discount flower section at the supermarket. I'm sorry to say it. If you font gave the produce just let me know. I'd rather a florist's choice or anything else that you think is of good quality when I order. I would ask for a refund but I know you've paid your delivery drivers etc. This will stop me using your services in the future sadly.

Wonderful delivery service, quick and so kind in making sure the plant got to the correct place.

Another super easy purchase and delivery I will be using Flowers across Melbourne again. The Flowers are always the same or better than you see online. Thanks for making it so easy.

the flowers were exactly as described on your site. They were truly beautiful. the emails back and forward from me who was not used to ordering on line were from very patient people. Your reassurance was very comforting right up to the very last minute when they were delivered as promised to the funeral home. I would recommend your business in a heart beat

Wonderful helpful people. We gave an incorrect address for delivery, they contacted us straight away to let us know, tried to contact the person who was to receive them to find correct address and when finally they had the correct details delivered them and they arrived quickly and the comments we received were that they were beautiful and the chocolates just perfect. As we are from interstate we would definitely use them again confident that everything would be perfect.

Customer service excellent over the phone. Unfortunately the flowers were a smaller bunch than shown on website

Very good delivery

I was very happy with every aspect of dealing with you. Flowers delivered when they were supposed to be, beautiful, fresh and undamaged.

No
I have used your service many times and always happy with my purchase

I paid extra for priority delivery. And provided full correct delivery address details.
Received email to advise driver was unable to deliver.
No one rang at the time.
Was not offered refund of priority delivery fee. As delivery was not made until after the time paid for.
You Then sms with recipient regarding delivery. Which Means the element of surprise birthday gift was lost.

Everything was beautifully arranged and delivered perfectly. Thank you so much

Everything went well, recipient and family loved the flowers and gifts. If there was one suggestion, perhaps putting in the measurements of teddy bears and qty of the candies on the packaging or description might help in future. Customers then know if the gifts cater to recipient needs. Also the flowers somehow looked like they had wilting petals…

Great sevice and communication will order again

Overall satisfied, I felt arrangements looked scabby a few more flowers would of been nice

Loved the fact the delivery was able to be tracked, and the instructions were followed by the driver.

The product received was much smaller than the photo on your website of the lady holding the vase. This gift was basically smaller vase and squashed in orchid. I'm disappointed.

I was very disappointed with the flowers I received. The flowers delivered were much smaller than the size shown on the website, and they did not look like what I expected based on the photos. Considering the price I paid, I don’t feel they were worth the money at all. I could have bought similar flowers elsewhere for around half the price. I expected the arrangement to match the size and quality advertised on the website.

I cannot honestly rate you as I did not see what was actually delivered. Whilst it was easy to order I would have loved to have seen whether it was the same or resembled the image that I ordered from. I appreciate that it was delivered the same day as ordered and the ease of ordering.

I have not seen the arrangement but the recipient said they were beautiful.
I love how I received an email advising me that the flowers had been delivered with the time and that they were actually handed to the recipient,
Great service and communication.
Thank you

I’m in the uk, you did a great job at short notice and although I didn’t see the flowers the comments were very positive. Thank you for doing everything you said you’d do.
My only feedback back is that on my order I asked if would be possible to make the delivery before the funeral service time of 1.55 (I booked the before 2pm delivery) you did keep me informed with delivery tracking but might have been nice to message to say you’d be doing your best to etc . . . ie a personal touch

If you look at the image the delivery person has posted on your website, it doesn't look like the image I thought I'd get. The flowers were droopy so not really fabulous. A bit disappointing. This happened when I received from Flowers Across Sydney, their flowers looked old but thought it might have been a one off. So sorry not really 100% happy.

Iam happy and the recepient is happy too

Every time I’ve have sent flowers I always use your service knowing that the flowers will arrive on the same day is amazing. Every single time the arrangement has been beautiful and presented amazingly well.

Use the service regularly as it you get real value for money. Beautiful arrangements at a great price and your delivery fees are better than any other place and your arrangements are superior as well.
Easy to order and always get a great result.