Deliveries
Everything you need to know about our flower delivery service.
Flowers are delivered between 9am and 5pm to business addresses and between 9am and 7pm to residential addresses.
Couriers pick up at various times throughout the day (timing varies between suburbs), so the sooner you place your order, the sooner it's likely to reach its destination!
Express & By 2pm Delivery Available
On weekdays, we offer an express (by noon) option for most suburbs if you'd like your delivery prioritised and delivered by 12pm. On weekends and special event days (Valentine's Day, Mother's Day, Christmas), we offer standard delivery only. To take advantage of the express option please place your order by midnight the night before the delivery date.
Your order is guaranteed to arrive on the delivery date you specify when placing an order, providing there are no delivery problems such as an incorrect address, there is no one available to accept delivery, or there is no where safe to leave the delivery.
We cannot guarantee a specific time of day for delivery, however we will try our best to accommodate any requests and if you choose our express option we guarantee delivery by 12pm noon.
If you are sending for a funeral, please supply the time of the funeral in the special delivery instructions field on checkout.
Yes, if you place your order by our cut off time at 2pm weekdays and Saturday, or by 12pm on Sunday we can have your order out that same day to most metro Melbourne suburbs. Please note, some suburbs require an earlier cut off time due to distance.
Sorry, we cannot guarantee a certain specific time for delivery, though we will try our best to accommodate any requests. For example, if you would like your delivery sent late afternoon, please advise us in the 'special delivery instructions' field on checkout and we will send your order with the last courier run.
If you would like to have your order delivered before 12pm noon please choose the 'express' option on checkout.
If you are sending for a funeral, please supply the time of the funeral in the 'special delivery instructions' field on checkout.
We use specialist couriers for our deliveries. Each delivery is hand delivered to your recipient's door or place of business and most deliveries can by tracked online. If your order can be tracked, you will recieve a tracking number via email on the day of delivery.
As much relevant information as possible is the best way to ensure prompt delivery. Flat numbers, business name if applicable, ward/room number for hospital deliveries etc. are all very useful for our couriers.
There is a 'special delivery instructions' field on checkout that you can use for any extra delivery information that you think may be relevant, such as: 'main entrance is at back door, watch out for the dog!, please call (phone number) if any problems', etc.
Your order will arrive on the delivery date you specify when placing an order, providing there are no delivery problems such as an incorrect address, no one available to accept delivery, or there is no where safe to leave the delivery, or it's not a public holiday.
Express Delivery
Your delivery will arrive before 12pm noon (you will need to place your order by midnight the night before the delivery date). Express delivery is not available for all suburbs.
Delivery by 2pm
Your delivery will arrive before 2pm. This option is not available for all suburbs.
Standard Delivery
Standard deliveries will arrive between 9am and 5pm to business addresses and between 9am and 7pm to residential addresses (orders should be placed by 2pm weekdays and Saturday, or by 12pm on Sunday for same day delivery to most metro Melbourne areas, though some suburbs require orders to be placed earlier in the day).
You can choose delivery options when making your product selection or at checkout.
Standard Delivery
Delivery charges depend on which suburb/area your order will be sent to. To find the charges for your delivery suburb please visit our deliveries page.
Express Delivery
An additional $9.00 surcharge applies for Express deliveries.
Delivery by 2pm
An additional $6.00 surcharge applies for Delivery by 2pm.
If your suburb is not listed we may still offer delivery to that area, please contact us for further information.
Yes, we will deliver your order on your specified date, which you can choose during checkout, providing there are no delivery problems such as an incorrect address, there is no one available to accept delivery, or there is no where safe to leave the delivery.
Yes, we currently deliver 7 days per week, Monday through Sunday except national public holidays such as Christmas Day, New Year's Day, etc.
We are still open and delivering on state based public holidays throughout Melbourne.
Residential Addresses
If there is a safe place (sensible discretion will be used) to leave the delivery the courier will do so and will also leave a calling card in the recipient's letterbox. If there is no safe place we will attempt to contact you or the recipient (if you have left us instructions to do so) to receive further instructions. Should a re-delivery or re-direction be necessary we will need to charge a re-delivery fee equal to the standard delivery charge for the suburb of re-delivery.
Business/Hospital Addresses
The driver will leave the delivery with reception, mailroom or co-worker if accepted. If it's determined that the recipient won't be coming back to the workplace/hospital that day we will attempt to contact you to make alternative arrangements.
Absolutely! To ensure prompt delivery please provide as much information as possible including anything you may think is relevant, such as the business name or ward/room number etc.
In many larger businesses and hospitals it may be their policy for deliveries to be left with reception or at a mailroom to be passed on to the recipient. In these cases the driver will leave as instructed and in line with the destination address's policies. Due to being beyond our control, we are unable to accept responsibility if the gift was subsequently not passed on to the recipient by reception, the mailroom or a co-worker who accepted it on behalf of the recipient. However, if you are unsure that your gift was received, we would be happy to follow it up with the recipient for you, just get in touch.
Certainly can! But to ensure prompt delivery please provide as much information as possible, including anything you may think is relevant, such as the flat number, the recipient's phone number or instructions to leave with neighbour if applicable etc. Extra details will allow the couriers to promptly deliver your gift and sort out any issues that may arise as well as organise redelivery if necessary.
Please call or contact us, and we'd be happy to ask the sender if we can have their permission to give out further details. If the sender refuses, we will be unable to disclose the sender's information (due to privacy laws).
We specialise in being the best of the best at delivering flowers to all areas of Sydney, Melbourne & Brisbane directly from our locally based florist workspaces. In order to bring you the best possible same day delivery service we currently do not deliver outside of those areas. This ensures that all arrangements are made by us directly in our workspaces by our team of florists, ensuring the highest quality of flowers and service.
We currently do not deliver on national public holidays such as Christmas Day, New Year's Day, etc. However, we are still open and delivering on state based public holidays across Sydney, Melbourne & Brisbane.
Please be aware that if you place an order for delivery the day before a national public holiday and there is an address or delivery problem that we are unable to resolve that day, we will not be able to re-deliver an order until the next business day. If the address was incorrect or there was no-one available to accept the delivery, or no safe place to leave it, due to the perishable nature of flowers there will be an additional fee to remake your order and an additional re-delivery fee.
Most delivery issues are a result of incorrect addresses or someone not available to receive the delivery. We love nothing more than delivering successfully first time around, so ensuring the correct address is entered and that someone will be available to receive the delivery will increase the likelihood of a successful order.