Flower Delivery in Melbourne from just $25

By placing an order on the Flowers Across Melbourne website, you are agreeing to the following terms and conditions:

• Delivery policies

  Please see out delivery information page.

• Flower substitution and availability

  All of our floral products are subject to availability. We have high quality standards, and sometimes due to supply difficulties or grower problems we may have to substitute some of the flowers in your order with something of similar style and equivalent(or greater) value. If the substitution is significant, we will try to contact you to notify you of the change. If we are unable to contact you prior to the time we make up your order, we will assume that you accept the substitution.

• Damaged Flowers

  On very rare occasions, despite our best efforts, flowers arrive at their destination damaged. If this is the case with your recipient please contact us immediatly so that we can arrange a replacement or full refund. (Please note it may be necessary to return the original product)

• 100% satisfaction guarantee

  If you're not completely satisfied, all you have to do is call us. We promise that if your unhappiness is any fault of ours, we'll offer to put things right with a full refund or a replacement. This guarantee does not extend to aspects of our service that we have no direct control over.

• Privacy policy

  We value your privacy, we will never lease, rent or sell your private information. Ever.

  We ask for personal information such as email and phone numbers to ensure that we can deliver a better service for both you and your recipient.

  • Customer email address

    This is used to provide an order receipt and in case we need to contact you if we experiance difficulties fullfilling your order and cannot reach you by phone.

  • Customer phone number

    We use this to contact you in case of problems with your order such as delivery issues, or substantial flower substitution.

  • Recipient's full name and address

    A correct delivery address is vital to ensure delivery of the flowers you have ordered. Please ensure that you supply the correct address, and if there are any special instructions, please include them in the provided field.

  • No Further Marketing Materials

    We currently have no newsletters or reminder emails that go out to our customers, only receipts and correspondence related to your order. You are NOT automatically opted-in to receive marketing material, we value our customers time and privacy and will not send you any further marketing materials unless you specifically ask for it.

• Copyright

  All images and copy on this website are owned by Flowers Across Australia and protected by copyright.